New Member Area and App Launching Today

Dear Member,

We are pleased to let you know that the new BASIS PROMPT Member Area and the BASIS App have now officially launched and are ready for you to use.

New BASIS App

The BASIS App is available for both iOS and Android devices. To download the App, simply scan the appropriate QR code or click the links below:

Existing users: Please update the BASIS App via the App Store by clicking the link below.
New users: Please download the App, by scanning the QR code or by following the link.

DOWNLOAD APP - iOS DOWNLOAD APP - Android

BONUS: Download the BASIS App and log in to earn 1 BASIS PROMPT CPD point
(this will automatically show on your record)

Make sure you're using the same email address in the BASIS app that you’re checking in your email app. If the app is installed on your phone, open the verification email from the email account on that same device. This helps ensure the verification link works correctly.

New Member Area (Portal)

You can now log in to the new Member Area using the button. To ensure you can access the new BASIS PROMPT Member Area, you will need to register your account before logging in.

Set up access – action required

Step 1 – Register your account

Before logging in for the first time, you will need to register your account. An automated registration email will be sent to you directly from our system. Please complete the short registration form. However, if you have not received this email, please register using the button below.

REGISTRATION FORM

The new Member Area and App require a unique email address, which will act as your personal identifier across all BASIS systems, if you haven't yet updated this since the last communication, please use the following button.

ADD UNIQUE EMAIL (ONLY IF NOT DONE YET)

Step 2 – Log in to the Member Area (Portal)

Once registered, you will receive an email to access the new BASIS PROMPT Member Area and start using all the new features (if you have not received this email, please check your Junk Inbox).

Step 3 - Check your Data
Please take this opportunity to check your data is correct in the ‘My Details’ tab on your membership page. From here, you can update your personal information or submit a request to change your email address.

Guidance Videos
For guidance on using the new App and Member Area, please use our video library.

GUIDANCE

Feedback

As both platforms go live today, your feedback is essential in helping us refine the experience.

Please use this form to report any discrepancies or share suggestions, your input helps us continue improving the Member Area and App for all members.

FEEDBACK FORM

Thank you

We are continuing to invest in improving the digital experience for all BASIS members. Over the coming months, further updates will be introduced to make managing your membership and related activities easier, including new areas for inspection customers and approved trainers, as well as enhanced access to invoices for members and organisations.

We appreciate your on-going support throughout this transition. Our team is continuing to monitor performance and resolve any teething issues as quickly as possible to ensure a smooth and reliable experience.

Best wishes,

Corrina Urquhart
Chief Executive Officer